Frequently Asked Questions
Can I request a custom candle?
Absolutely! If you'd like a different color, carving pattern, or even embellishment than you see listed, feel free to send us a message at questions@zeecandles.com. We'd be happy to work with you and see what we can create together!
How are the candles made?
We start with a hand-poured core made in the basic shape of the candle and dip it 20 to 30 times, layering on different colors. While the candle is still warm, the wax is cut and twisted to reveal the inside layers. Many of our candles have embellishments added, all of which we also mold and paint by hand. Once the candle is complete, it is dipped in a durable high-gloss candle glaze.
Can I burn the candles?
Yes, you can! Although they are mainly meant to be used as decorations, all of our taper and pillar candles can be burned and used as regular candles. Our taper sets are not made from dripless wax and will burn down. Our pillar candles, however, will burn down the center and leave the decorative shell. You can then place a votive candle inside and continue to use the pillar as decoration. To do this, trim the wick short (about ½"), and light. Once a small pool of wax has formed, blow out the candle and carefully pour out the melted wax. Relight the candle and repeat this process until a well has formed that is large enough for a small votive candle.
Never leave a burning candle unattended, and always be sure to always place something under the candle to protect your surface (again, our candles are not dripless).
Are the candles scented?
Because we mix colors and add several layers to the candles, they are not scented. However, our pillar candles can be hollowed out so you can place a scented votive inside. To do this, trim the wick short (about ½"), and light. Once a small pool of wax has formed, blow out the candle and carefully pour out the melted wax. Relight the candle and repeat this process until a well has formed that is large enough for a small votive candle.
How are the candles packed for shipping?
We pack our candles very carefully with bubble wrap, and additional padding if necessary. We guarantee our shipping and that your candle will make it to you in one piece.
When will I receive my order?
In most cases, orders can be made and shipped within 3 days of being placed. Please note that because all our candles are made to order, processing times may vary slightly based on order volume. Different shipping methods may also be used based on the specifics of the package.
How should I store and maintain my candle?
We advise storing your candle in the bubble wrap it comes with, or in similar padding to help protect its fragile curls.
We use the finest quality coloring pigments available, making the colors sunlight resistant and ensuring they will not fade over time. However, prolonged exposure to direct sunlight or heat in excess of 100° should be avoided.
Should you need to clean your candle, simply rinse it under cool tap water.
Can you match a specific shade for my custom candle?
The answer to this is almost always yes! We are experts at blending our available colors to make just about every shade, so if you're looking to match your home decor, wedding colors, etc, we can make a candle to match! Feel free to send us a message at questions@zeecandles.com to discuss color options.
How many colors can I request?
Our candles can be made with as many as four colors, but look best with three - one main interior color, an accent stripe, and an exterior color. Each color is also separated with a layer of white wax.
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